Posts Tagged ‘Social Media’
Saturday Morning Reads: MADD Reading
I was going to read about social media tools that bring customers and companies together, but then I realized digging into that would take more time then I have this morning.
Instead, I am sharing what I have actually read this morning. This week’s reading is so inconsistent compared to how I normally prepare for this weekly endeavor (which to pick a topic and stick with it) that it seems to be a sudden flare up of MADD (marketing attention deficit disorder). Enjoy!
Jason Keath: Sometimes brilliant creative tells the whole story
Proves that smart advertising just might not be dead, just yet…
Mack Collier: Ford CMO Jim Farley: Social media leading to ‘massive cost savings’ for Ford
“As Jim explains above, social media is lowering the amount of money that Ford has to spend on traditional advertising. That’s money that can then be spent on product development, customer service, and other areas that improves the quality of the product, as well as customer satisfaction. Which ultimately…increases sales. So this is another example of social media working indirectly.”
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Tags: Marketing, social business, Social Media | 
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Dear CEO: Your Customers Really Want You To Know Them
Dear CEO:
The last two years have presented us with a rough economy and no doubt, many people—employees, stakeholders and customers alike—are feeling its tight squeeze and so are you. Layoffs, cutbacks, delayed product and service upgrades, lack of innovation, competitive pressure, unsure stockholders, lost supply chains, and more, likely keep you up at night or at least in the office for countless hours when you would rather be home with your family.
With or without a bad economy, the business tides have certainly shifted over the past five years.
Customers are now more vocal than ever when it comes to your brand and the promises made on its behalf. Yes, even B2B customers.
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Is Personal Social Media Experience A Negative For Job Seekers?
(Note: This is a personal post.)
As you might know, I am looking for my next career opportunity.
What you may not know is that I have been looking for over 3.5 months with barely a nibble from potential employers. And I am not alone; there are a lot of exceptional marketing and PR professionals who have been unemployed for years.
Recently, a recruiter helped me to understand today’s job market with this advice:
“Remove all of your personal speaking, writing, blogging, and social media (i.e. Twitter, Facebook, SlideShare links, etc.) items from your resume. Companies don’t give a crap about that, they only care what you will do for them. Those items are red flags letting them know that you’ll request to be out of the office speaking or on Twitter all day and that you will not be helping to solve their day-to-day problems (i.e. tactical work).
There it is. A dose of reality.
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Saturday Morning Reads: Do Marketers Need to Become Social Psychologists?
As marketers, how much psychology do we need to understand to make sense of what our customers are doing socially?
Are they trying to tell us what they want or need by engaging? Or, is it simply that they are utilizing social networking to become influential among their peers?
What happens when a customer becomes popular within his or her chosen social network? What are the chances that a brand can piggyback on this newfound influence (i.e. brand evangelism or word of mouth)? On the other hand, could popularity and potential narcissism cause a customer to leap to a more desirable brand that is as equally popular as them?
We know that people join social networks because they want to be part of a group. Should marketers be required to have a deep understanding of group dynamics in order to analyze group interactions and how they may or may not impact business efforts?
Will the more socially advanced organizations expect that their marketers will understand how social networks and psychology affect market dynamics in order to project future revenues?
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For Hire! Searching for My Next Career Opportunity
You may have heard around the social media water cooler that I am looking for a job. It’s true!
The economy is in the tank and jobs are limited—especially marketing, PR and communications jobs. Thankfully, I have been able to tap into a network of friends and colleagues that have been supportive, generous, and helpful.
People have been asking me “What are you looking for?”
One can hardly provide a smart response in 140-characters, no matter how many years they have been on Twitter.
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The Harte of Marketing by Beth Harte is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
Based on a work at www.theharteofmarketing.com. [If you have a question about what you can use from this blog, click on the above Creative Commons link to learn more.]
