Posts Tagged ‘Product Development’

As traditional marketers, we have years of experience understanding our markets, what products and services they need/want, how to communicate best with them, and how they regard our brands, right?

Well, maybe not…

We have often relied on marketing research (primary or secondary), sales team feedback, customer satisfaction surveys, etc. to provide insights into those areas. The issue with most of those forms of feedback is that they tend to provide the answers we want to hear or find necessary to meet our internal business goals (either as an organization or a professional).

Audience research, on the other hand, uncovers specifically how markets use products and services, speak about them, form communities, etc. It’s like watching a pride of lions in their natural habitat. Regardless if it’s a B2B or B2C market, when we take the time to watch people in their natural – or comfortable – habitat, we will see their true behavior and opinions surface. If you haven’t done audience research, it can be quite eye-opening. But more importantly, it can’t be fabricated. As an organization it’s your choice to ignore it (at your peril, potentially) or to embrace what’s really going on in the market.

So how can audience research help traditional marketing efforts?

Keep Reading…

Even More Goodness! Related Posts:

• Customer-Focused versus Customer-Centric, Which Are You?
• Marketers, It’s Time To Rethink Target Market Segmentation
• Your “Industry Experience Only” Requirement Is Hurting Customers, Employees and Shareholders
• Saturday Morning Reads: What’s the Return on Investment (ROI) of Content Marketing?

[Originally posted on Serengeti's Endless Plain blog on 9/16/10. I have edited some of the contents for this post.]

A post by Dawn Westerberg, “Social Media, Customer-Centric, and #IMCchat,” prompted a long response from me, so I thought I’d share my thoughts here too.

If you read THoM, you might already know that every Wednesday night I co-moderate a chat on Twitter called #IMCchat (that’s the Twitter hashtag, if you want to search Twitter), which stands for integrated marketing communications chat. If you are new to Twitter or if you haven’t been on a Twitter chat yet, I highly recommend checking them out (here’s a list of Twitter chats that Meryl Evans keeps up-to-date). Chats are a wonderful way to ask questions or engage in conversation around a topic that is of interest. It’s also great to learn, get advice and share information.

On the September 15th  #IMCchat we discussed customer-centric organizations, what defines an organization that is customer-centric and examples (Best Buy, FedEx, Fiskars).

Keep Reading, There’s More Goodness!

Even More Goodness! Related Posts:

• How Audience Research Can Help You with Your Traditional Marketing Efforts
• Customer-Centric: An Operational Practice, Not a Marketing Buzzword
• Your “Industry Experience Only” Requirement Is Hurting Customers, Employees and Shareholders
• What Integrated Marketing Is Not (Hint: It’s Not Integrated Tactics)