Archive for the ‘Conversation’ Category
Saturday Morning Reads: What’s the Return on Investment (ROI) of Content Marketing?
As content marketing becomes a continually popular strategy to connect, engage, and hopefully provide value, there is no doubt that the question of return on investment will rear its head.
As you can imagine, content marketing takes time, planning, and effort. It is hard work. How then will content marketing find its rightful and respected place in our short-term, short-patience, short-strategy marketing world?
There is evidence revealing that shortsighted interests— just like with social media—are driving marketers to dive into content marketing with a tool first mindset. Cool tools are fun, sexy, and popular. Who wouldn’t want to be seen as all of that? There is just one little thing to consider, tools are worthless without objectives and strategies dictating which tools are required to meet a set goal.
The tools first philosophy is akin to buying a money pit with the intention to flip in it a down real estate market and then asking what went wrong when it does not sell.
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Tags: communications, Content Marketing, Content Marketing ROI, Content Marketing Strategy, Customer Experience Planning, Customer-Centric, Marketing | 
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Get to Know Your Customers—It’s as Simple as a Digital Handshake
It’s 2011, do you know where your social media strategy is?
As a marketer who has been in the social media game for a while now, I understand why companies struggle with social media. There is much misunderstanding between the concept and the tools—and the benefits of either. There is confusion as to why social media tools can’t be used just like e-mail, direct mail and advertising. There are also power struggles internally for who should own social media and who has control over what is for public consumption.
What’s a Marketer To Do?
That’s the question author and social media expert Paul Chaney discusses in his latest book, “The Digital Handshake: Seven Proven Strategies to Grow Your Business Using Social Media.” (Paul’s first book is “Realty Blogging: Build Your Brand and Out-Smart Your Competition.”)
The answer? Start a conversation. However, the smart thing to do before diving into any conversation is to understand the new rules of communication, why they matter, and the five trends turning the business world upside down.
- Consumer Skepticism
- Fragmented Media
- Loss of Control
- Niche Marketing
- Customers are in Control
Trust me. Your customers will thank you for taking the time to understand these tectonic shifts.
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How Audience Research Can Help You with Your Traditional Marketing Efforts
As traditional marketers, we have years of experience understanding our markets, what products and services they need/want, how to communicate best with them, and how they regard our brands, right?
Well, maybe not…
We have often relied on marketing research (primary or secondary), sales team feedback, customer satisfaction surveys, etc. to provide insights into those areas. The issue with most of those forms of feedback is that they tend to provide the answers we want to hear or find necessary to meet our internal business goals (either as an organization or a professional).
Audience research, on the other hand, uncovers specifically how markets use products and services, speak about them, form communities, etc. It’s like watching a pride of lions in their natural habitat. Regardless if it’s a B2B or B2C market, when we take the time to watch people in their natural – or comfortable – habitat, we will see their true behavior and opinions surface. If you haven’t done audience research, it can be quite eye-opening. But more importantly, it can’t be fabricated. As an organization it’s your choice to ignore it (at your peril, potentially) or to embrace what’s really going on in the market.
So how can audience research help traditional marketing efforts?
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Tags: Analysis, Audience Research, Branding, communications, Customer-Centric, Data, Ethnography, Marketing, Product Development, Psychographics, Serengeti Communications, Service Development, Sociographics |
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Is Your Message Understood? Five Quick Steps to Make Sure
This weekend I was reading an article in the Fall Harvard Business Review OnPoint magazine (How to Get Your Message Across edition) called “Five Ways to Sharpen Your Communication Skills” by John Baldoni. The article was interesting, but what was more interesting was the comment they selected to share in the Reader Comment section after the article.
John shares these five tips:
- Know the fundamentals (Understand the written and spoken word.)
- Think clearly about what you will say (Don’t use PowerPoint as short-hand for thinking)
- Prepare for meetings (Take the time to think about what to say before you say it.)
- Engage in discussion (Debate. Hear all viewpoints. Don’t engage in group think.)
- Listen to others (Discussion is meaningless if no one is listening. “Measure what you treasure.”)
Sounds like everything we learned in kindergarten, right? Still many marketing, public relations and communications pros struggle with these basic elements when it comes to communicating with customers, stakeholders and other employees.
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Tags: communications, integrated marketing communications, Marketing, Measurement, Messaging, Public Relations |
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Why the Marketing Mix Might Not Be Working for Your Customers
It is with great pleasure that I kick off October with a post from my friend Valerie Simon.
Valerie is a Senior Vice President at BurrellesLuce; a public relations columnist; a writer; a co-founder of the #PRStudChat (a Twitter chat focused on creating conversations between PR students and professionals); and a co-founder of Help A PR Pro Out (HAPPO). And if that isn’t enough, she’s also smart, creative, engaging, funny, a mentor to many and remarkably patient. If you don’t know Valerie, follow her on Twitter…you won’t be disappointed.
by Valerie Simon (@ValerieSimon)
In 2004, I wrote an article for Brandweek discussing a future in which the speed of commerce and the availability of “real time information” would lead to a decrease in price discrepancies for competitive products and increase the commercial importance of intangibles such as service, brand loyalty, prestige and celebrity. 6 years later, I’d encourage those in marketing to completely reevaluate all of the traditional “4 P’s”
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The Harte of Marketing by Beth Harte is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
Based on a work at www.theharteofmarketing.com. [If you have a question about what you can use from this blog, click on the above Creative Commons link to learn more.]
