Author Archive
What Integrated Marketing Is Not (Hint: It’s Not Integrated Tactics)
I just received an interesting comment on my “For Hire” post that asked:
“Are there really any leading authorities – aside from published authors – on integrated marketing and communications? There are a lot of self-promoters who claim expertise in what is usually “the obvious”.
This comment, while obviously an attempt to discredit my experience, made me realized that there are probably many marketing professionals out there that have the same misunderstanding and misperception when it comes to understanding the theory and benefits of true integration.
I want to help fix that.
From the dawn of its time, which would be about 1993, when the “Fathers of Integration” Schultz, Tannenbaum and Lauterborn wrote The New Marketing Paradigm: Integrated Marketing Communications, integration has always been based in customer-centric (putting the customer at the center of the organization) and data-driven marketing. Unfortunately, marketers conveniently ignored the customer-centric, data-driven part of integration. We’ll get to that in a bit…
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Tags: customer experience, Customer-Centric, don schultz, IMC, integrated marketing, integrated marketing communications, Jay Galbraith, Ranjay Gulati | 
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Saturday Morning Reads: MADD Reading
I was going to read about social media tools that bring customers and companies together, but then I realized digging into that would take more time then I have this morning.
Instead, I am sharing what I have actually read this morning. This week’s reading is so inconsistent compared to how I normally prepare for this weekly endeavor (which to pick a topic and stick with it) that it seems to be a sudden flare up of MADD (marketing attention deficit disorder). Enjoy!
Jason Keath: Sometimes brilliant creative tells the whole story
Proves that smart advertising just might not be dead, just yet…
Mack Collier: Ford CMO Jim Farley: Social media leading to ‘massive cost savings’ for Ford
“As Jim explains above, social media is lowering the amount of money that Ford has to spend on traditional advertising. That’s money that can then be spent on product development, customer service, and other areas that improves the quality of the product, as well as customer satisfaction. Which ultimately…increases sales. So this is another example of social media working indirectly.”
Keep Reading…
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Tags: Marketing, social business, Social Media |
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Outside-In Thinking
A simple shift in thinking can have amazing beneficial results for customer and company.
The first time I heard of this story was from PR and communications expert and good friend, Leigh Fazzina. The lesson she shared is a poke between the eyes:
“Sometimes we need to change our strategy. If we always do what we’ve always done, then we will always get what we’ve always gotten.”
What’s holding you back from change?
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Dear CEO: Your Customers Really Want You To Know Them
Dear CEO:
The last two years have presented us with a rough economy and no doubt, many people—employees, stakeholders and customers alike—are feeling its tight squeeze and so are you. Layoffs, cutbacks, delayed product and service upgrades, lack of innovation, competitive pressure, unsure stockholders, lost supply chains, and more, likely keep you up at night or at least in the office for countless hours when you would rather be home with your family.
With or without a bad economy, the business tides have certainly shifted over the past five years.
Customers are now more vocal than ever when it comes to your brand and the promises made on its behalf. Yes, even B2B customers.
Keep Reading…
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Hey Marketers! What’s Your Customer Service IQ?
One of my biggest pet peeves as a marketer (and PR practitioner, too!) is not having access to customers.
Fortunately, I have worked for many companies that have trusted me and allowed access.
Of course, I have also received my fair share of Heismans from sales and management. Heck, by their blocking you would have thought I was requesting their first born for a ritual sacrifice or worse… their yearly bonus.
Today, in our social world there is absolutely no reason to refuse marketers access to customers. Unless, of course, said marketers are raving lunatics running around high on tactical crack because their sales team is demanding leads. Then yeah, they shouldn’t be allowed to chat it up with customers.
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The Harte of Marketing by Beth Harte is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
Based on a work at www.theharteofmarketing.com. [If you have a question about what you can use from this blog, click on the above Creative Commons link to learn more.]
