Saturday Morning Reads: South by Southwest (SXSW) Cares — Japan Tsunami & Earthquake Relief

I would be completely remiss if I didn’t put a spotlight on SXSW Cares this weekend.

If you aren’t familiar with South by Southwest (SXSW), it’s one of the largest conferences and festivals in the world that brings music, film and interactive together every year in Austin, Texas. On the eve of this year’s Interactive portion, an unthinkable act of nature hit Japan and devastated a country and its people.

I wasn’t able to attend SXSW this year and while I missed seeing my friends and connecting with new ones, I’ll be honest—I didn’t miss the often narcissistic ‘see and be seen’ party atmosphere. That said, the beauty of SXSW is that it is what YOU make of it.

That is why I was so proud when I started hearing the news about SXSW Cares, which was started by my friends Leigh Durst and Deb Ng (along with Rob Wu of CauseVox, Jess Lin and The American Red Cross). It would have been so easy to get swept up in panels, book signings, parties, socializing and photo ops, but this team was heads down in trying to make a difference and trying to help those who needed it most.

Sadly, it appears that some companies still have not learned how social for good works as apparent by their attempts to use social capital for their own good. Another lesson learned by companies who still think ‘inside out’ versus ‘outside in’. They blew it and their lack of social etiquette tarnished their brands. It is back to the social drawing board for them. What a shame…

There are three ways you can help today!

  1. DONATE – Make a donation [at sxsw4japan.org] or text your donation to the American Red Cross (90999)
  2. SHARE- On the web, on Twitter, on Facebook, on your blog (Use hashtags: #sxswcares and #sxsw4japan)
  3. CREATE A FUNDRAISING PAGE – Start a page so your friends and family can donate to disaster relief.

For more information, or to make a donation, visit: http://www.sxsw4japan.org

Live Path (Leigh Durst): The True Spirit of SXSW – The Genesis of #SXSWCares

“Before we launched, we had driven the donations on our site alone from about $600 to about $2k in donations. In just 24 hours, we have generated more than $7k in donations. On Friday night, during interviews for the Statesman… We created some sxsw cares cards and are circulating them, and watched mentions in posts, articles and tweets at the hashtag #sxswcares skyrocket on Twitter. Since then, we’ve all continued to work proactively and inclusively in a joint initiative to drive support for Japan.

While we’re missing out on panels, discussions and even a few meetings — all of us involved here agree that this is THE MOST important work we may ever do at SXSW. In the true spirit of crowd-sourcing, collaboration, rapid, iterative design and development, we are excited about the future.

Kommein (Deb Ng): Calling B.S. On the Retweet

I appreciate retweets. They help to get the word out. Yay. And they lead to other retweets and even a few donations. But that’s it. It’s over. Most of the influencers tweeted out the #SXSWCares hashtag once, never to look at it or talk about it again. A couple made it clear they didn’t want to retweet more than once for fear of looking spammy and a few said they would help to spread the word and never did. Some didn’t even want to get involved at all.

Taking action beyond the 10 second retweet is when true leadership and influence shine through.”

Conversation Agent: The Stream Comes First

“How can you watch what is happening without wanting to do something about it? Now individuals have the ability to do something about it.

It is about both/and — watching and doing. That is the future of news — and of business. If you’d like to contribute or spread the word, here’s how you can do it. The stream comes first means you take care of what is most important — the people who need your help, now.

This is why social is the best part of media

Samsung USA Tube: The #SXSWcares Story and How Social Helps Communities Through Crisis (Part 1 & Part 2)

MTV Iggy: SXSW Cares, Raises Money For Japan Earthquake Relief

“The website is simple and the logo looks like it was scrawled on a cocktail napkin, but there is a powerful social networking component that allows users to set up a page for themselves to encourage family, friends, and various members of their social network to donate. As of now they have raised more than $35,000 and set their fund-raising goal at $50,000. At this rate, they could easily meet that goal too, as they will be raising money for the rest of the festival, which runs until the 20th. Go Internet!

Geoff Livingston: Galvanizing Your Organization to Help in a Disaster

“When your cause or company’s employees and stakeholders want to act and participate on the frontlines of the relief effort, there are several things you can do. Whether it’s leveraging your online community, offering financial resources or volunteering, almost every person and organization has assets to offer.

Before going too far, please ensure that the organization is motivated by a clear desire to resolve or provide relief to a devastating event. If your goal is to market or strengthen the social responsibility factor of your brand, the disaster campaign could easily achieve the opposite and tarnish your brand with an opportunistic hue (consider Spirit Airlines oil spill faux pas). Disasters are a time for social responsibility and altruism.”

ZDNet: SXSW Interactive 2011 and The Japan Crisis

“In fact, tech companies that have attempted to capitalize on the tragedy have become the equivalent of tarred, feathered and hung out to dry.

Some are also openly asking for Facebook “likes” in exchange for Japan donations. The issue is that we attendees all seeing how commercialized this typically indie-flavored conference has become, and realizing that while some may have the best intentions, asking for social capital in exchange for donations does not seem appropriate.

I mean, if you tell me you’ll give me something ‘for free’ in exchange for my likes, an RT, or a ‘follow,’ then it’s not really free, is it?

Please consider donating today… Japan needs your help!

[Image Source: Samsung]

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8 Responses to “Saturday Morning Reads: South by Southwest (SXSW) Cares — Japan Tsunami & Earthquake Relief”

  • Beth, it was my first time at SXSW and this effort was absolutely one of the things I heard people talking about most at the conference and one of the best takeaways. Got to meet Leigh there and the work she and the others did to put this program together is awesome. Grassroots effort raises more than $60K in just one week. Incredible example of the power of community.

    One more idea for folks who want to help — set up a fundraising page like you said, ask a friend to set one up and then compete to see who can raise the most money. Cheers.
    Justin Goldsborough recently posted..Mr Miyagi- Rocky Balboa and your performance reviewMy Profile

  • Beth,

    Just a quick note to let you know that you are making a difference. As a “newbie” to social media and one that is really just staring to “get it” (and yes, I like air quotes), I was just focusing on getting my brand out there and getting numbers for my new Agency launch in July.

    This article helped me to “get it” when it comes to the responsibility side of social media. As one that plans on having a devout following (don’t we all?), you, Leigh and Deb and have helped me understand that with much followers, much is expected.

    Any other advice on how to carry this idea through on a consistent basis would be great. It carries enough weight that you could have a separate section of your blog just to have a landing page for folks that want to make a difference with social media, but just aren’t sure where to start.

    Thanks for helping make a difference!

    Regards,
    Van Baird

  • Beth, thanks for mentioning this in a post. What a whirlwind it’s been. I’ve learned so much and don’t know how to articulate it all in a post. I’m incredibly thankful for the people you mentioned as well as Natalie Petouhoff, who paid for printing out of her own pocket and found us corporate donors, Denice Crowell, who stayed to extend us through the Music track, Hugh and Kevin from SXSW and the Red Cross on-site coordinators that helped us collect donations at the concerts Friday and Saturday night. We went from hopeful for $10k to determined to drive $100k…Most of it is the result of giving from everyday people like you and me.

    As I came home to my happy toddler and the rest of my beautiful family, I was sobered by the reality that some in Japan will not ever experience that again. We gave what we had, and will continue to try to help as time moves on, but I think I stand for everyone when I say that we wish we could do more. God Bless.
    Leigh Durst recently posted..The True Spirit of SXSW – The Genesis of SXSWCaresMy Profile

  • [...] Saturday Morning Reads: South by Southwest (SXSW) Cares – Japan Tsunami & Earthquake Relie… (theharteofmarketing.com) [...]

  • [...] – SxSWCares - Volunteers in attendance at SxSW [yay Leigh Durst and Rob Wu!! I can connect you to these awesome people if you want more info] very quickly created this donation website which has raised $105,000 to date, with the money being channeled through the American Red Cross. (More analysis and info from Beth Harte here) [...]

  • [...] – SxSWCares - Volunteers in attendance at SxSW [yay Leigh Durst and Rob Wu!! I can connect you to these awesome people if you want more info] very quickly created this donation website which has raised $105,000 to date, with the money being channeled through the American Red Cross. (More analysis and info from Beth Harte here) [...]

  • Beth Harte:

    Justin, first and foremost… I hope you had a great time at SXSW! Yes, it is an incredible example and I am so proud of Leigh for taking a chance to start #sxswcares (along with Rob and the others!).

    Van, nice to meet you! I like air quotes, too. Ah, the numbers—they are shiny, aren’t they?! The biggest piece of advice I can offer is to be real… Show your passion, don’t use people (i.e. who cares what the numbers are), be targeted and understand what your customers not only want or need, but care about. That’s the social side of social business. Best of luck to you with your endeavors!

    Leigh, what can I say?! You all ROCK!

  • [...] Saturday Morning Reads: South by Southwest (SXSW) Cares – Japan Tsunami & Earthquake Relie… (theharteofmarketing.com) [...]

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