After discussing the inauthentic nature of PR in my last post, I hope you know that I do respect and enjoy being part of the PR profession (well, except those PR areas that are broken) and truly believe that most PR folks are engaging in PR in a way that is effective. That said, I still believe that ghostwriting from PR pros (or profs) isn’t necessary or authentic (I am not sure that there’s much that can convince me…but I’ll keep an open mind, I promise).
I thought it might be a useful conversation to discussion how PR 2.0 will keep you SO busy providing strategic services/counsel for your clients or employer you won’t need to worry about ghost blogging and tweeting as a source of income or a way to show value for one’s job. And I know for a lot of PR agencies and pros that might not truly understand the nature (dare I say, culture) of social media, those are areas of concern. I get it, I really do.
While this might not be as interesting as a debate, perhaps it will prove to be more useful.
Today’s typical and traditional PR person does a lot of the following tasks:
- Builds relationships with third-party resources (usually the media, sometimes bloggers)
- Maintains existing relationships
- Does research
- Listens/Analyzes (usually online/print pickups)
- Writes plans
- Provides counsel
- Creates targeted messages
- Conveys timely news with constituents (but typically media and maybe bloggers)
- Builds a brand’s reputation
- Maintains a brand’s image
- Deploys crisis communications
- Clips or tracks pickups or mentions
- Provides measurement of campaigns
- Handles some marketing communications (including collateral, website content if a marketer isn’t part of the team)
With PR 2.0 you can add the following to your skills, deliverables and job description:
- Monitors brand in real-time
- Listens/Analyzes online conversations or mentions in real-time
- Responds promptly
- Conducts primary research in real-time
- Engages in two-way conversations with ALL constituents (in-house PR folks)
- Participates in social networking in a value-add way (in-house PR folks)
- Develops new online skills (blogging, wikis, RSS, etc.)
- Understand the importance of building relationships with all constituents (media, bloggers, employees, investors, fans, friends, followers, detractors, etc.)
- Responsible for Search Engine Optimization
- Identifies & engages with influencers and brand evangelists (in-house PR folks)
- Manages communities of constituents (in-house PR folks)
- Integrates new technologies into PR plans
- Shares industry information, not just key messages
- Builds communities
- Engages evangelists to help create word of mouth
- Understands that engaging in PR 2.0 will help at time of crisis
- Stays up-to-date on trends
- Trains management, co-workers and/or clients constantly
I don’t know about you, but to me that looks like a pretty busy job to me! All without having to ghostwrite or tweet (sorry, I couldn’t resist).
I cannot take complete credit for these lists. While I have been engaged in PR for a long time, some people just say things more succinctly than I do…and I like to give the credit they deserve. So, please, seriously, if you haven’t read PR 2.0 by Deirdre Breakenridge, add it to your reading list. She makes the transition to PR 2.0 crystal clear, easy-to-swallow, and provides a lot of proof points (i.e. some of the list information is from her book). John Bell at Ogilvy is another source of great information when it comes to the PR pro of the future (be sure to read John’s post when you get a chance). He’s the guy behind this post’s image and some of the items on the PR 2.0 list.
I am sure that I am leaving things off of both lists, so please be sure to add where necessary if this is too simplified.
Thoughts? Opinions? Objections?
[Image: John Bell]